Help & contact

Choose your dates and send a request. Your card is held, not charged, while the owner decides — they have 48 hours. If they accept, we take payment and you upload your artwork. The owner puts your ad up and sends proof-of-posting photos.

Only when the owner accepts. If you request several spaces at once, we take one payment for the spaces that were accepted once every owner has replied, and release the rest of the hold. Prices are shown without VAT; the 5% protection fee and any VAT are shown before you pay.

Yes — from the booking page. Withdrawing a request before the owner accepts is free. After that, it depends on how soon your campaign starts:

• 30 days or more before the start: a full refund of the space price
• 14–29 days before the start: 50% of the space price back
• Less than 14 days before the start: no refund

The 5% protection fee isn't refunded. If the owner cancels, you get everything back. Full cancellation policy

Report a problem from the booking page, from the start date until 7 days after the campaign ends. We pause the owner's payout straight away and our team will be in touch within one working day. If the ad didn't run as booked, we refund you.

Yes. Every paid booking has a receipt you can print or save as a PDF — open the booking and choose “Receipt”. If the space owner is VAT-registered, it shows their VAT number and the VAT you paid. Add your company name and billing address in Settings so they appear on your receipts.

Upload it on the booking page after you send your request. The owner checks it against the specs on their listing and either approves it or tells you what to change.

Nothing. We keep 10% of the booking price when a booking goes ahead, taken from your payout. Advertisers pay a separate 5% protection fee.

When you upload proof-of-posting photos, or automatically 48 hours after the start date if the advertiser hasn't reported a problem. Payouts go to your bank through Stripe — set them up under Payouts & VAT.

The dates become free again. If they cancel less than 30 days before the start date, you keep part or all of the booking for holding the dates (less our 10% fee on what you keep), paid on the original start date.

Only if you really can't run it — from the booking page. The advertiser gets a full refund, including their protection fee, and you aren't paid for the booking.

Add your VAT number under Payouts & VAT. We add 20% VAT to your prices, show your VAT number on the advertiser's receipt and pass the VAT on to you in full.

Send us a message below from the email address on your account and we'll sort it out.

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